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Sales & Marketing
Customer Services
time4-5hrs
timebeginner level
We often hear that “The customer is king” and this Customer Services free online course covers the concept of customer service in-depth. You will learn how to measure service standards as well as the various personal skills required in order to deliver excellent customer service and resolve customer queries. Ensure that you exceed a high-level of customer experience with this free online Customer Services course.
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Customer Services
Learn about the role customer service plays and how it is vital to a business’s success in this free online course.
We often hear that “The customer is king” and this Customer Services free online course covers the concept of customer service in-depth. You will learn how to measure service standards as well as the various personal skills required in order to deliver excellent customer service and resolve customer queries. Ensure that you exceed a high-level of customer experience with this free online Customer Services course.
checked1Course description
checked1Course module
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Module 1
7 Lessons
The Context of Customer Services
This Module will provide a detailed understanding of why effective customer service provision plays such an important part of business success. You will learn about the skills involved in handling customers, the obligations of customer service personnel legally and ethically to customers and the role in statutory bodies in managing issues, with guidance in best practice for learners. Learning will be enhanced through quizzes, activities and self-reflection exercises.
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1.Learning Outcomes
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2.What is Customer Services?
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3.The Context of Customer Services
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4.The Benefits of Effective Customer Service
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5.British Standard Code of Practice for Customer Service
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6.The Consumer Rights Act and Implications
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7.Lesson Summary
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Module 2
6 Lessons
Customer Types and Measuring Service Standards
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Module 3
6 Lessons
Personal Skills in Delivering Customer Service Excellence
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Module 4
7 Lessons
Customer Queries, Complaints and Compliance Management
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Module 5
1 Lessons
Course assessment
Comments5 Comments
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Dr. Uqbah I.July 21, 2025
Great course
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Ricarion N.December 13, 2024
I did it!!
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Diane D.December 01, 2024
Super informative, easy to follow. Great follow up to previous courses.
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Robert R.July 29, 2024
Great course. A lot of common sense class.
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Q-P D.March 20, 2024
Basic + Intermediate videos on Customer Service. A good course to bookmark as a refresher. Thanks for the learning opportunity + chance to feature this on resumes.
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