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Sales & Marketing
Developing Quality Customer Service Skills
1.5-3hrs
Intermediate LevelThis free online course is for those who are interested in learning to become customer service representatives or are seeking to improve their skills. This customer service certification will teach you the important skills you need to learn and practice to become excellent at customer service. You will learn how to develop the right attitudes toward relating with customers, the general dos and don’ts and importance of making a good impression.
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Developing Quality Customer Service Skills
Learn the important skills to deliver excellent customer service in this free online customer service training course.
This free online course is for those who are interested in learning to become customer service representatives or are seeking to improve their skills. This customer service certification will teach you the important skills you need to learn and practice to become excellent at customer service. You will learn how to develop the right attitudes toward relating with customers, the general dos and don’ts and importance of making a good impression.
Course description
Course moduleA short ad will play before each lesson.
Module 15 Lessons
Introduction to Customer Service
This module will begin by examining the revolution of quality customer service and how it has been influenced by social media. You will learn the pertinent skills for customer service and as the 'face' of the business, you will also learn the guidelines for dressing professionally.
1.Learning Outcomes
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2.Customer Service in a Digital World
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3.Skills for Customer Service
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4.The Professional Dress Code
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5.Lesson Summary
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Module 21 Lessons
Course assessment
Comments5 Comments
Dr. Uqbah I.July 21, 2025
Great course
Alexandra D.Aprpril 02, 2025
good course
Bethwel Constantine B.November 02, 2024
This platform is very flexible for anyone willing to add more knowledge at their own convenient time. I am so glad to be a part of this educative platform. My regards to Alison. Continue with the good work. Thank you.
VLNB PHANI KUMAR P.June 19, 2024
Very important points are been reviewed again which normally we may skip in our routine Jobs
Gines R. B.May 15, 2024
Learning and improving my customer service skills was informative and provided valuable insights to enhance my knowledge in this area. I gained a lot from this experience.
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